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Returns + Exchanges

Delivery

At Sheen Valley Store, we take great care to ensure that every order is carefully packed and delivered to you in good condition. Because many of our products are carefully sourced, packaged, and prepared for individual orders, we maintain a strict return and cancellation policy.

1. Order Cancellation

All orders placed on Sheen Valley Store are processed after successful payment.

Once an order has been placed and payment has been successfully completed, the order cannot be cancelled.

Customers are requested to carefully review their:

  • Product selection
  • Quantity
  • Size or variant, where applicable
  • Delivery address
  • Contact details

before completing the purchase.

Once the order is confirmed, we are unable to accept cancellation requests or change the order details.

2. Returns

We generally do not accept returns for change of mind, personal preference, incorrect selection, or any other reason where the product has been delivered as ordered and is in good condition.

However, we may accept a return or provide an appropriate resolution in the following situations:

  • The product received is damaged.
  • The product received is defective.
  • You received an incorrect product.
  • A product or item included in your order is missing.
  • The product received is materially different from the product ordered.

Any return or replacement request will be reviewed by our customer support team before approval.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be required to provide:

  • Your order number
  • Photographs of the outer packaging
  • Photographs of the shipping label
  • Clear photographs/videos showing the damaged product
  • A description of the issue

We recommend checking your package at the time of delivery and keeping the original packaging until the issue has been resolved.

4. Wrong or Missing Product

If you receive a product that is different from what you ordered, or if an item is missing from your order, please contact us promptly with your order details.

After verification, we may provide an appropriate resolution, which may include replacement of the affected product or another suitable solution.

5. Exchange Policy

We do not provide exchanges simply because a customer has changed their mind or no longer wants the product.

An exchange may only be considered when the product received is:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from the product ordered

Any exchange is subject to product availability and verification by our team.

6. Products That Cannot Be Returned

For hygiene, safety, quality, and product-specific reasons, certain products may not be eligible for return or exchange, including but not limited to:

  • Food and consumable products
  • Saffron, dry fruits, spices and other edible products
  • Cosmetics and personal-care products
  • Wellness and health-related products
  • Opened or used products
  • Products with broken seals or packaging
  • Customized or specially prepared products
  • Products damaged after delivery due to customer handling
  • Products without their original packaging, labels or accessories
7. Return Conditions

If a refund is approved after our review, the refund will generally be processed through the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

Shipping or delivery charges, where applicable, may not be refundable unless the issue was caused by an error on our part or otherwise required under applicable law.

8. Refunds

Where a return or exchange is approved, the product must generally be:

  • Unused and in its original condition
  • In the original packaging
  • Accompanied by all original labels, accessories and documentation, where applicable
  • Not damaged due to misuse, negligence or improper handling

We reserve the right to reject a return or exchange request if the product does not meet the applicable return conditions.

9. Delivery Issues

If your package appears severely damaged at the time of delivery, please document the condition of the package with photographs or video and contact us as soon as possible.

If the tracking information shows that an order has been delivered but you have not received it, please contact us so that we can investigate the delivery with the relevant courier partner.

10. How to Request a Return or Replacement

To report a damaged, defective, incorrect, or missing product, please contact our customer support team with:

Order Number:
Customer Name:
Registered Phone/Email:
Product Name:
Reason for Request:
Photos/Videos:

Our team will review the request and inform you of the next steps.

11. Important Notice

Placing an order on Sheen Valley Store means that you acknowledge and agree to our Returns & Exchanges Policy and Cancellation Policy.

All orders are subject to product availability, successful payment verification, and applicable terms and conditions.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable law.

12. Contact Us

If you have any questions regarding returns, exchanges, damaged products, or refunds, please contact us:

Sheen Valley Store
Lucknow, Uttar Pradesh – 226002, India

Email: pixziumfootages@gmail.com
Phone: +91 91139 57428

We will be happy to assist you with your concern.

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